Customers have up to 28 days to return any purchases. Products need to be in the same condition as when they arrived and in the same packaging.
P&P to send products back will not be covered by us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org and send your item to: Coco & Camille Ltd, 1 Belvoir Court, Belmont, Hereford, HR2 7SJ
To return your product, you should mail your product to: Coco & Camille Ltd, 1 Belvoir Court, Belmont, Hereford, HR2 7SJ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.